Once students log in to their Bloomberg account, the very first grey box under the tabs says their school name ("Loyola University-- New Orleans") on the left and on the right it says "Contact Representative" and a drop-down arrow. Here, your current student representative and product representative will be listed.
On the homepage for Bloomberg Law (upon login), if users scroll all the way down on the right-hand side there is: a helpdesk number, an email address, and a "contact us" option to chat, email directly, or find alternative phone numbers for Bloomberg. The chat option is prompt, and they can help format search terms to help users find what they are looking for.
Click on the "forgot password" link under the sign-in box and Bloomberg will e-mail you at your Loyno email address to reset.
Dockets will provide you a list of associated court filings - complaints, orders, briefs, etc. Whether Bloomberg also contains the full copy of the associated filing depends on the court and the time period. Note that for federal materials, there is extensive coverage, and this is likely the best place to find those court filings.
Select Litigation and Dockets from the homepage, then select Search Dockets. Once you have found the case you're looking for, check that the docket has been recently updated to ensure it has all available filings. If a document is available to download, there will be the word "View" or "Request" next to the document number. Selecting "View" will immediately load the document, while selecting "Request" there will be a delay while the document is retrieved and uploaded by the system. (For federal documents, the delay is very slight.) Then you will receive an email and a notice if still online when the document is ready to view. See the links below for more guides from Bloomberg on accessing dockets.
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